Factors to take into account for better Contact Center Solutions
A contact center is the first point where all customer enquiries are handled. Small and large corporations and organizations know that handling customer’s inquiries quickly and effectively is crucial to boosting their sales and retaining their customers. A lot of corporations have found themselves in the wrong side due to poor customer service. This is […]
Why Call Recording Software Is Important For Your Contact Center Solutions?
Most of the contact centers that have software for call recording, have it to comply with government policies about call monitoring, or in some cases, industry regulations. However, there are lots of reasons why having call recording software should be a top priority for all contact centers. Having this ability in their day-to-day operations has […]
Contact Center Solutions for Banking Industry
The Banking industry is not only vast but also extremely dynamic. Not only does each department in this industry have vastly different processes based on their respective roles and responsibilities but are also constantly evolving to satisfy the ever growing needs of their vast customer base. A never ending change on such a massive scale […]
Social Media And Contact Center Solutions
“The best thing about the future is that it comes one day at a time” – Abraham Lincoln For us, the future is already here and has brought with it one of the most powerful tools of its time – The Internet. The internet has introduced to the world better and quicker ways to communicate, […]
Teckinfo rated Top 5 Most Promising Contact Center Solutions by Silicon India!
As technology progresses at a break neck speed, there is a noticeable shift from hardware to software dominance in Unified Communications and Collaboration processes. Moving towards a high software presence in organizational processes means there is a need to move towards wireless setups that would facilitate convenient communication channels with a global team consisting of […]
The New and Improved : Interdialog Dialer – Omnichannel Call Center Solutions
In today’s times when technology is progressing as fast as times are running short, the best way to get in touch with your customers is via mobile. It is the one device that no one would ever leave behind, even when they are moving from one room to another. However, at an organizational level, trying […]
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