Category: Contact Center Solutions

Omnichannel contact center software: The core of integrated customer experience

The corona virus pandemic has impacted every aspect of the living world. From the way of life to conducting business, everything has changed. While the physical shops are forced to shut down and come to a temporary close, the online channels have kept the business game up and running. The marketing department of every organization […]

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Managing & Reducing Call Queue Wait Time is Important

Enhancing customer experience is always the primary goal of every contact center. In an inbound contact center customer is approaching either for inquires or complaints, in the former case customer is inquisitive and in the latter one they are looking to get a quick resolution. In both the scenarios keeping customer in a long wait […]

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Understanding The Efficacy of Multichannel & Omnichannel Contact Center Software

The only thing in present day’s digitally revolutionized and fast paced business environment which changes faster than technology is the terminologies that are being used to address customer engagement and ensuing business outcomes. The differences between ordinary and exceptional relationships sit in the ability to engage and be engaged, to create one lifecycle for your […]

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Call recording & monitoring is essential for consistent customer service in your call center

Call recording and monitoring is a very common practice for the contact centers. But do you wonder why it is done and how it can be used for consistent customer service? Before figuring out the need and the use lets first understand this essential feature.   What is call recording? Call recording is the process […]

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Outbound Calling Software can help Banks with Positive Business Outcomes

While banks struggle with the increasing inflow of customer queries, customers are becoming increasingly aware about their expectations in terms of service and resolution. An omni channel platform is what is needed to address customer communication and provide best possible service. Digital transformation of every industry including Banking was inevitable! Providing the omnichannel experience with […]

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Even in a Multichannel Environment, Voice Remains the Preferred Channel for All Complex Queries in the Contact Center

In the increasingly transforming omni channel world, we often take the “voice medium” for granted! Especially, when it comes to customer service, we rely more on chatbots, emails and various messaging apps to deliver the right customer experience, while undermining the need for the “human” connection that comes with a voice call. Contact centers need […]

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Education Industry and Contact Center Solution

call center software for education industry

In order to be off the beaten path, Educational institutions are now focussing on the smooth and seamless experience for their applicants. These institutions have many touch points for the applicants across his journey from enquiring about the courses till enrolment. During this period of enquiring about the courses being offered till the admission, prospective […]

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NBFC’s can Acquire New Customers & Retain Existing Ones with the Help of Right Technology

Any business can thrive only when there are customers to drive that growth. Irrespective of the industry, organizations all across are embracing new and upcoming technology to stay relevant amidst competition. NBFCs are no different! Non-banking financial institutions are adopting business models to facilitate and launch personalized products to attract potential leads and increasing their […]

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How To Choose Best Call Center Software Solution For Business

How To Choose Best Call Center Software Solution For Business

A call center is a facility which is equipped to handle the customer interactions for an organisation. These interactions are broadly termed as inbound & outbound interactions. The channels which are used in these interactions  are voice and the digital mediums e.g.  email, website chats and social media. These interactions are handled using an automation […]

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Collate, Track & Manage Leads Effectively with An Efficient Lead Management Software

Business owners often have a wrong notion, that a lead management software solely benefits the customers. You have a number of benefits to enjoy, provided, you have the right software at your disposal. Statistics reveal that apart from a greater degree of customer satisfaction, a lead management software can lead to an increment in the […]

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