All You Need to Know About Contact Center Wallboard
What is a Contact Center Wallboard? A contact center wallboard is a visual communication tool used to display real-time information related to contact center performance. In a contact center, a wallboard can be used to display timely data related to ticketing systems, ERP, Web content etc. You can display data in text, images, video or […]
Why companies should look at setting up email based contact centers?
History teaches us that change is inevitable and the one who changes with change is successful. Similarly, those who are able to follow the upcoming technical trends remain the leader for longer time irrespective of which domain it is! Resolving the clients’ issues to the core can retain them for your business to flourish to […]
How intelligent inbound routing in a Call Center Software helps callers reach the right agent
We have been extensively hearing the phrase “Customer is the king” in the past decade. This emphasis has driven the rise of call centers catering to multiple needs of customers with appropriate solutions. On the other hand, long queues on customer care have also tested customers’ patience levels. To reduce tedious efforts of consumers to […]
Must have features for an Inbound Call Center…!
Flexible IVR Its an important tool when an inbound call comes in, as it creates the filter in the queue and even decreases the stress on agents if the caller’s queries are resolved on the IVR. IVR should be flexible as per the trend of incoming calls to facilitate caller without a long holding time […]
Omnichannel Call Center Solutions for Healthcare Industry
As we know medical & healthcare industry is too vast that’s why competition is increasing day by day in the healthcare industry. So, it’s necessary to use the latest technology with new innovations to maintain quality with strong reporting & monitoring customer satisfaction for business growth. Let’s talk about why omnichannel call center solutions are […]
Use Live Web Chat to Enthrall Your Customers
Customers browsing through your website or online shopping store might have some queries that need immediate attention. Not everyone will take the trouble to call up a customer support number or write an email. In such a scenario, live web chat can play an important role in connecting with customers and providing them instant response […]
Why Predictive Dialer Software is Most Suitable for Large Enterprises?
Now a day, there are lots of options available to contact with customers like social media platforms, sms alert system, email, chat, voice etc. But a voice is the most effective way to contact with customers especially in case of sales because when we talk with someone, it’s easy to convince them to achieve the […]
Guide on Auto Dialer Software for Call Center Solutions
Auto Dialer Software Auto dialer software is an outbound call center software that automatically dials the telephone numbers from the contact list one after another and then transfer the call to the agent. Auto dialer software helps your agent to be more productive & efficient. This outbound dialer works as automated predictive dialer, preview dialer, […]
Five Simple Ways to Increase Contact Ratio
A higher contact ratio combined with correct leads will automatically improve your business outcomes With rising competition, unpredictable customer behavior and falling brand loyalty, it is becoming increasingly tough for companies to attract and retain customers. Apart from ensuring excellent customer service at all times, one has to proactively reach out to customers, win their […]
The New and Improved : Interdialog Dialer – Omnichannel Call Center Solutions
In today’s times when technology is progressing as fast as times are running short, the best way to get in touch with your customers is via mobile. It is the one device that no one would ever leave behind, even when they are moving from one room to another. However, at an organizational level, trying […]
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