Stepping Up Customer Experience: Video Call Contact Centers
The business landscape has changed exceptionally over the last few years. The technological advancements and the increasing need for perfection have led businesses to step up their games especially in the field of customer experience. With contact centers serving as the face of business, customers are delighted at the effort companies are making to reach […]
Managing & Reducing Call Queue Wait Time is Important
Enhancing customer experience is always the primary goal of every contact center. In an inbound contact center customer is approaching either for inquires or complaints, in the former case customer is inquisitive and in the latter one they are looking to get a quick resolution. In both the scenarios keeping customer in a long wait […]
How To Choose Best Call Center Software Solution For Business
A call center is a facility which is equipped to handle the customer interactions for an organisation. These interactions are broadly termed as inbound & outbound interactions. The channels which are used in these interactions are voice and the digital mediums e.g. email, website chats and social media. These interactions are handled using an automation […]
Five ways for making your inbound call center more effective
Mobile phones have revolutionized how business is done nowadays. It is common to find more people opting to use support channels like social media, chat and email to make inquires or to even raise a certain issue regarding a company’s products or services. Looking at this growth some businesses have totally done away with inbound […]
Must have features for an Inbound Call Center…!
Flexible IVR Its an important tool when an inbound call comes in, as it creates the filter in the queue and even decreases the stress on agents if the caller’s queries are resolved on the IVR. IVR should be flexible as per the trend of incoming calls to facilitate caller without a long holding time […]
Embracing IVR Self-Service Solutions for Superior Customer Experience
IVR Self-Service reduces operational costs and allows you to handle more customer transactions with higher accuracy A growing number of organizations world over are embracing ivr self-service technologies as a cost-effective alternative to traditional agent-based customer support. There are numerous findings indicating how enterprises across various sectors are reaping significant benefits by migrating parts of […]
Top 4 ways for making your inbound call solution more effective
Top 4 ways for making your inbound call strategy more effective Mobile phones have revolutionized how business is done nowadays. It is common to find more people opting to use other support channels like social media, chat and email to make inquires or to even raise a certain issue regarding a company’s products or services. […]
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