MUKUL BANSAL
How Email & Social Media Are Becoming The Preferred Channels Of Communication For Customer Service?
Customer service is a much-valued department for every organization. Business firms across the world are increasingly using social media to reach out to their customers. Social media channels, like Facebook, Google Plus, and Pinterest have penetrated deep into the lifestyle of the masses throughout the world. The business leaders keep monitoring the social presence of […]
Why Predictive Dialer Software is Most Suitable for Large Enterprises?
Now a day, there are lots of options available to contact with customers like social media platforms, sms alert system, email, chat, voice etc. But a voice is the most effective way to contact with customers especially in case of sales because when we talk with someone, it’s easy to convince them to achieve the […]
5 Important Questions You Must Ask Before Buying Call Center Software
Important Questions When you run a call center, whether it is an inbound call center, outbound call center or the combination of these two i.e. blended call center, you have to handle calls. While managing any type of call center, sometimes you face problems like customer is not satisfied because call center support is not […]
Improve Your Customer Interaction Management with Contact Center Solutions
Contact Center Solutions Contact center solutions offer multichannel customer support including email, chat, voice, sms, call recorder, monitoring tool etc. Contact center solutions are also preferred as customer interaction management solutions where all customer contacts are handled from a central point. Contact center solutions can be used for inbound communication, outbound communication and the combination […]
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