TECKINFO SOLUTIONS
Embracing IVR Self-Service Solutions for Superior Customer Experience
IVR Self-Service reduces operational costs and allows you to handle more customer transactions with higher accuracy A growing number of organizations world over are embracing ivr self-service technologies as a cost-effective alternative to traditional agent-based customer support. There are numerous findings indicating how enterprises across various sectors are reaping significant benefits by migrating parts of […]
Five Simple Ways to Increase Contact Ratio
A higher contact ratio combined with correct leads will automatically improve your business outcomes With rising competition, unpredictable customer behavior and falling brand loyalty, it is becoming increasingly tough for companies to attract and retain customers. Apart from ensuring excellent customer service at all times, one has to proactively reach out to customers, win their […]
Revitalize Your Brand with ‘Social Listening’
More and more organizations are now paying attention to what their customers are saying on various social media channels The new generation of customers spends far more time over social media channels than over phone calls or face-to-face conversations. They are not just more digitally savvy, they are also more open and forthcoming in their […]
Dedicated Software Solution for Insurance Vertical to Streamline Sales Process
The entire Insurance industry is based on a fine thread which works the balance between the organization and the customers. Tip it either ways and pandemonium is sure to follow. With the huge growth spurt that this industry is currently going through, one of the key aspects of being able to maintain this balance – […]
Automate Call Handling Using IVR Software
This goal can be achieved by interactive voice response software or IVR software. Employing an IVR is cost effective instead of agents to answer the incoming call. Interactive Voice Response can cater to the queries of the caller and even ingest the response. In an IVR the caller is served by the pre-recorded message by […]
Next Generation Contact Center Solutions For Telecom Companies
With the advent of technology, the world is getting to be a smaller place. It is easier to get in touch with people sitting even halfway across the world, be it friends, family or customers. Progress at such high speed also increases the complexity of handling communication processes, such as Contact Centres, BPOs, etc. Today, […]
Automated Dialer – Enhance Bottomline
Predictive Dialing is the process that automates the handling of failed calls. Sounds simple enough until you read the stats. It is noted that on an average, for everyone hundred calls dialed manually, only fourteen will be connected to the right person. So what happens to the rest of the calls? Out of a hundred, […]
Factors to take into account for better Contact Center Solutions
A contact center is the first point where all customer enquiries are handled. Small and large corporations and organizations know that handling customer’s inquiries quickly and effectively is crucial to boosting their sales and retaining their customers. A lot of corporations have found themselves in the wrong side due to poor customer service. This is […]
Why Call Recording Software Is Important For Your Contact Center Solutions?
Most of the contact centers that have software for call recording, have it to comply with government policies about call monitoring, or in some cases, industry regulations. However, there are lots of reasons why having call recording software should be a top priority for all contact centers. Having this ability in their day-to-day operations has […]
Contact Center Solutions for Banking Industry
The Banking industry is not only vast but also extremely dynamic. Not only does each department in this industry have vastly different processes based on their respective roles and responsibilities but are also constantly evolving to satisfy the ever growing needs of their vast customer base. A never ending change on such a massive scale […]
Follow Teckinfo