NBFC’s can Acquire New Customers & Retain Existing Ones with the Help of Right Technology
Any business can thrive only when there are customers to drive that growth. Irrespective of the industry, organizations all across are embracing new and upcoming technology to stay relevant amidst competition. NBFCs are no different! Non-banking financial institutions are adopting business models to facilitate and launch personalized products to attract potential leads and increasing their […]
Healthcare Organizations Can Improve Patient Experience and Bring in Efficiency in Their System Using A Call Center Software
Presently, the healthcare organizations across the world are facing the challenge to fulfill the expectations of the patients with exceptional services. A simplistic and reliable communication is necessary to maintain an effective interaction between these parties. An advanced omnichannel contact center has proven to be highly effective in meeting the desired industry standards. Hospitals across […]
How To Choose Best Call Center Software Solution For Business
A call center is a facility which is equipped to handle the customer interactions for an organisation. These interactions are broadly termed as inbound & outbound interactions. The channels which are used in these interactions are voice and the digital mediums e.g. email, website chats and social media. These interactions are handled using an automation […]
Collate, Track & Manage Leads Effectively with An Efficient Lead Management Software
Business owners often have a wrong notion, that a lead management software solely benefits the customers. You have a number of benefits to enjoy, provided, you have the right software at your disposal. Statistics reveal that apart from a greater degree of customer satisfaction, a lead management software can lead to an increment in the […]
What is a pacing ratio & how it can increase productivity of a contact center?
In an outbound call center, the calls are dialled using different dialling modes e.g. Progressive, Click to dial & Predictive mode. Each dialling mode is preferred as per the process requirements in a contact center. Most of the good call center software technology providers will have the provision of all these modes in their outbound […]
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