Month: February 2019

Five essentials features of a robust Outbound Call Centre Software

Call centres are probably one of the toughest environments to work in with a constant challenge of irate customers and agent attrition. Dealing with frustrated customers, strict schedules and sky-high expectations don’t make things any easier! In fact, working in an outbound call centre is a much trickier proposition than an inbound one. While customers […]

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Call Center Software Trends to Watch Out for in 2019

Every year we see technology evolving a notch higher to bridge the gap between customers and organizations in many ways. The year 2018 witnessed the rise of machine learning and AI that redefined customer service and success. The present day tech enabled contact centers thrive on new trends and  contact center software that drive better […]

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