Month: August 2015

Next Generation Contact Center Solutions For Telecom Companies

With the advent of technology, the world is getting to be a smaller place. It is easier to get in touch with people sitting even halfway across the world, be it friends, family or customers. Progress at such high speed also increases the complexity of handling communication processes, such as Contact Centres, BPOs, etc. Today, […]

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Automated Dialer – Enhance Bottomline

Predictive Dialing is the process that automates the handling of failed calls. Sounds simple enough until you read the stats. It is noted that on an average, for everyone hundred calls dialed manually, only fourteen will be connected to the right person. So what happens to the rest of the calls? Out of a hundred, […]

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