Asterisk based Solutions

Teckinfo has extensive domain knowledge and has built highly optimized Asterisk based call center software solutions, namely InterDialog UCCS with high scalability, (above 1200 seats per setup), high availability and redundancy. On Asterisk platform, solutions for various industry verticals viz. helpdesk, Call Centers & office communications etc can be created. Our open source call centre software has various components like ACD, IVR, AOD, Dialer, Voice Logger, Supervisor & Reporting Tools. Based on the above equities gained by us; Teckinfo is also a Certified Asterisk Integration Partner and has worked extensively to create open source call center solutions. We work on the latest version to ensure customer gets benefits of the feature rich Asterisk Software.

Asterisk has created a revolution in the communications world by enabling cost-effective, standards-based, open source telephony solutions. It solves a wide range of challenges, from common PBX and legacy telephony system replacements to highly-specialized applications. Asterisk is Open Source and is a complete telecommunications platform, combined with low-cost telephony hardware. It can provide a level of functionality exceeding that of many of the most expensive systems available. Asterisk allows the user to take control of their phone system.

Advantages of Asterisk

  • The most obvious advantage of open source software is cost; you can download Asterisk for free.
  • The feature list for Asterisk is long and includes advanced features that are often associated with high end (and high cost) PBX equipment, such as conference bridging, call monitoring, call queuing, and voice mail.
  • The business phone system resides on your network using your existing LAN & the PBX is only a short distance away, so signaling distance and time (latency) is very short and does not depend on traveling over other networks.
  • Integration with work applications, such a CRM packages can help business performance
  • Major companies that have built PBXs are now focused on IP connectivity, but even better are all the upstart companies that are building Asterisk IP-PBXs with lower prices and vendor neutral hardware.

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User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems

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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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