Call Center Alerts & Notifications
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Alerts & Notifications in Contact Center

Notifications today has become a very important part of customer experience . Alerts & notifications at each stage of transaction/customer journey keeps the customer well-informed. Alerts can also be configured to inform about the health of the contact center solution e.g. disk space, system alerts, application alerts .

Alerts can be configured for SMS, email & WhatsApp.

Keep customers well-informed with automated notifications

Predefined templates

Configure cc and bcc in templates

Options to auto trigger

Add attachment to notifications

System alerts

Agent Status Alerts

Service Alerts

SMS, Email & WhatsApp Notifications

Alerts for easy monitoring

Instant notification to customers

Improve efficiency

Effortless customer service

Request a Demo
Request a Callback
Download Brochure