Alerts & Notifications in Contact Center
Notifications today has become a very important part of customer experience . Alerts & notifications at each stage of transaction/customer journey keeps the customer well-informed.
Alerts can also be configured to inform about the health of the contact center solution e.g. disk space, system alerts, application alerts .
Alerts can be configured for SMS, email & WhatsApp.
Keep customers well-informed with automated notifications
Configure cc and bcc in templates
Add attachment to notifications
SMS, Email & WhatsApp Notifications
Alerts for easy monitoring
Instant notification to customers
Effortless customer service