Alerts & Notifications in Contact Center
Notifications today has become a very important part of customer experience. Automated alerts and notifications at each stage of transaction / customer journey keeps the customer well-informed. Alerts can also be configured to inform about the health of the contact center solution e.g. disk space, system alerts, application alerts.
Automated alerts in contact center can be configured for SMS, email & WhatsApp.
Configure cc and bcc in templates
Options to auto trigger
Add attachment to notifications
Agent Status Alerts
SMS, Email & WhatsApp Notifications
Alerts for easy monitoring
Instant notification to customers
Effortless customer service