Call Center Alerts & Notifications
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Alerts & Notifications in Contact Center

Notifications today has become a very important part of customer experience. Automated alerts and notifications at each stage of transaction / customer journey keeps the customer well-informed. Alerts can also be configured to inform about the health of the contact center solution e.g. disk space, system alerts, application alerts.

Automated alerts in contact center can be configured for SMS, email & WhatsApp.


Predefined templates

Configure cc and bcc in templates

Options to auto trigger

Add attachment to notifications

System alerts

Agent Status Alerts

Service Alerts

SMS, Email & WhatsApp Notifications

Alerts for easy monitoring

Instant notification to customers

Improve efficiency

Effortless customer service

Request a Demo
Request a Callback
Download Brochure