Inbound Call Center Solution
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About Us

Incorporated in 1995, Teckinfo Solutions Pvt. Ltd. is a leading product company in messaging & communication space. We provide Contact Center Software (Cloud based, Hybrid & On Premise), Helpdesk Software, Lead Management System & CRM products. Our products are highly scalable & flexible thus empowering organizations to engage with their customers & enhance their customer experience. We currently work In 30 odd industry verticals like Banking, Insurance, Telecom, BPO, Education, Healthcare etc. providing them with customized solutions.

We have a Team of 100+ professionals with multi-disciplinary skills. Headquartered in New Delhi, we have Branch / Site Offices in other cities of India viz.; Ahmedabad, Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai & Pune. Our Product implementations spread across India, South East Asia, Middle East and Africa.

Our Mission

"Building Profitable Relationships
With
Innovative Solutions and Services
To
Accelerate Customer Business"

Our Vision

"Use
Technology, Knowledge & Information
to
focus on providing innovative solutions that advance
Business Goals"

Our Business Values

To meet our vision we embrace the following core values:

  • We are committed to our customers' needs: we work to understand our customers' present & future needs, we continuously act to meet & exceed their expectations, & to be the solutions provider of their choice.
  • We are performance & quality driven: we strive to improve & excel, through continuous innovation & we combine our experience & expertise to offer unparalleled quality products & services.
  • We value our people & business partners: we recognize individual & team performance, we value fairness in all our dealings with people, we subscribe to the principles of openness, integrity & accountability, & we invest in the ongoing development of our skills.

Core Competencies

  • Unified Contact Center Solutions
    • Voice & Video
    • Social Media (Facebook, LinkedIn, Twitter, Blog)
    • E-Mail / SMS / Chat
  • Help Desk Solutions
  • CRM / CIM Solutions
  • Interactive Voice Response Solutions
  • Screen & Voice Recording Solutions
  • Home Delivery Solution
  • Apps
  • Announcement Systems & Other Communication Software

Advantage Teckinfo

  • Flexible, Scalable, Manageable Solutions having market proven Reliability, Compatibility & Functionality.
  • Experienced & Certified Professionals
  • Quality Support
  • Competitive Price/ Performance with focus on Total Cost of Ownership