About Us

About Us

Leading provider of Unified Contact Center, Customer Interaction Management, Help Desk And other Work Force Management Solutions. Our solutions are reliable, robust and scalable. Extensive domain expertise & knowledge helps us to develop and deliver Industry Specific CIM solutions and other Converged Voice And Data Products. We continuously strive to work on leading edge technologies and have currently deployed WebRTC at a prestigious customer site. Being associated with our customers for long and helping them maximize their efficiency and productivity helps us build long terms partnerships with our customers. We currently work In 30 odd industry verticals like Banking, Insurance, Telecom, Healthcare etc. providing them with customized solutions.

We have a Team of 100+ professionals with multi-disciplinary skills. Headquartered in New Delhi, we have Branch / Site Offices in other cities of India viz.; Ahmedabad, Bangalore, Chennai, Hyderabad, Kolkata, Mumbai & Pune. Our Product implementations spread across India, South East Asia, Middle East and Africa.

Our Mission

"Building Profitable Relationships
With
Innovative Solutions and Services
To
Accelerate Customer Business"

Our Vision

"Use
Technology, Knowledge & Information
to
focus on providing innovative solutions that advance
Business Goals"

Our Business Values

To meet our vision we embrace the following core values:

• We are committed to our customers' needs: we work to understand our customers' present & future needs, we continuously act to meet & exceed their expectations, & to be the solutions provider of their choice.
• We are performance & quality driven: we strive to improve & excel, through continuous innovation & we combine our experience & expertise to offer unparalleled quality products & services.
• We value our people & business partners: we recognize individual & team performance, we value fairness in all our dealings with people, we subscribe to the principles of openness, integrity & accountability, & we invest in the ongoing development of our skills.

Core Competencies

• Unified Contact Center Solutions
  • Voice & Video
  • Social Media (Facebook, LinkedIn, Twitter, Blog)
  • E-Mail / SMS / Chat
• Help Desk Solutions
• CRM / CIM Solutions
• Interactive Voice Response Solutions
• Screen & Voice Recording Solutions
• Home Delivery Solution
• Apps
• Announcement Systems & Other Communication Software

Advantage Teckinfo

• Flexible, Scalable, Manageable Solutions having market proven Reliability, Compatibility & Functionality.
• Experienced & Certified Professionals
• Quality Support
• Competitive Price/ Performance with focus on Total Cost of Ownership