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From Call to Resolution — Smarter, Faster, AI-based Omni-channel Contact Center Solutions

EMPOWER YOUR BUSINESS WITH AI – SUPERCHARGE PRODUCTIVITY, ELEVATE CUSTOMER EXPERIENCES, AND DRIVE TRANSFORMATION THROUGH SEAMLESS, AI-POWERED INTEGRATION.
Choose from flexible deployment options: On Cloud, Hybrid, or On Premises.

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    Our Customers

    WhatsApp Business API
    wipro
    Tech-Mahindra-logo
    WhatsApp Business API
    SignatureGlobal
    Sybl

    Discover Why Enterprises Are Choosing Teckinfo for Contact Center Success

    Enterprises choose Teckinfo for its reliable, secure and scalable AI-powered contact center software that boosts efficiency and enhances customer experience..
    voice-bot

    Conversational Voice & Chat Bots

    • Voice bots with voice input for natural voice-based interactions.
    • Deterministic bot for rule based responses and Gen AI bot for dynamic conversations
    • Live agent handoff with full conversation history for seamless resolution

    AI Agent Assist & Real-Time Insights

    • AI-driven suggestions & contextual responses to improve agent efficiency
    • Automated knowledge base integration for quick access to FAQs & solutions

    AI Powered Quality Module

    • Agent performance evaluation using AI-based speech analytics
    • Sentiment & keyword analysis to detect customer emotions, enhance service quality and improve customer experience

    Security, Compliance & Scalability

    • End-to-End data encryption (Voice & Data)
    • VAPT, PCI-DSS & global security compliance
    • Dial up to 5 million calls in a day via single setup

    Omnichannel Communication

    • Voice, Video Chat, Email, WhatsApp, Social Media
    • Unified agent Interface for seamless customer interactions

    Inbound with Smart Call Distribution

    • AI-driven IVR enables seamless self-service, helping customers navigate options quickly and efficiently
    • Route incoming calls to the right agents using smart ACD for faster, efficient customer support

    Auto Dialer & Voice Blaster

    • Advanced auto dialer reduces idle time and boosts agent productivity with smart dialing logic
    • Send bulk voice messages and alerts instantly using powerful voice broadcasting software

    AI-based Auto Email Responder

    • Deterministic auto email responder for rule-based email responses
    • LLM auto email responder for dynamic, context-aware replies

    WhatsApp Business API

    • Seamlessly share media, documents, tickets, and more through WhatsApp for efficient customer communication
    • Integrate WhatsApp business API to resolve queries, send updates, and build strong customer relationships

    CRM & Business Applications Integration

    • Pre-Built Connectors for Zoho, Salesforce, Freshdesk, LeadSquared & more
    • Extensive APIs for third-party CRM, ERP & business tool integrations

    Advanced Call Management & Productivity Features

    • Drag & Drop unified flow designer to design chat and voice bots flow, IVR and email flow for effortless call automation
    • Create and modify call flows and self-service options without coding expertise

    Voice Logger

    • Voice & screen recording (voice and screen recordings as separate files or as a combined file)
    • Voice recording format – .wav /.mp3 / stereo
    • Centralized repository for all recordings

    Deployment Options

    • Cloud-Based Deployment (Microsoft Azure and other platforms)
    • On-Premises Deployment for in-house control and security
    • Hybrid Deployment for operational flexibility

    Video

    Enable face-to-face interactions to provide first time resolution and personalized support to foster customer relationships.

    Messaging

    Integrate WhatsApp business to respond to queries, provide updates, resolve issues and build relationships.

    Chat Bot

    Automate interactions, provide instant responses, optimize efficiency, elevate customer engagement and experience.

    Deployment Options

    Deployment options include Cloud, Hybrid, and On-Premises to suit your business needs, ensuring flexibility and scalability.

    Data Masking and Encryption

    Strengthen security, mitigate risk of data breaches with masking and encryption to ensure compliance and prevent misuse.

    Connect with us today and revolutionize your customer experience using our powerful omnichannel contact center software

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    Why Customers Across Industries Choose Our Unified Contact Software?

    • Cut down operational expenses using cloud contact center solutions.
    • Advanced IVR and routing systems ensure quick and effective call management.
    • Motivate agents with user-friendly tools and performance feedback, reducing turnover rates.
    • Secure login and call recording ensure quality assurance.
    • Ensures compliance with financial regulations, minimizing legal risks.
    • Offer top-tier security features, protecting sensitive customer data from cyber threats.
    • Easily scale operations to handle increased call volumes as your business grows.
    • Build and maintain trust with reliable and secure call center operations.
    • Seamlessly manage customer interactions across multiple channels
    • Reduce wait times and operational costs with efficient automated IVR
    • Adapt to changing business needs with flexible, scalable, and reliable solutions
    • Keep customers informed with timely and relevant notifications and alerts.
    • Seamless communication across phone, email, chat, and social media.
    • Gain insights with comprehensive analytics and reporting tools.
    • Easily integrates with your existing CRM and business tools.
    • Automates customer interactions with conversational AI.
    • Smartly route calls to the most suitable agent, reducing wait times.
    • Real-time assistance through live chat to address customer queries promptly.
    • IVR system to help customers quickly navigate to the right department.
    • Collect valuable customer feedback to continuously improve services.

    Explore how our CRM integration expertise can help you connect systems effortlessly and drive smarter business outcomes.

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    What They’re Talking About Us

    See Frequently Asked Questions

    How does your software enhance agent productivity?
    Our feature rich solution offers an intuitive interface, automation capabilities, and features such as canned responses and knowledge bases. These tools streamline agent workflows, reduce manual tasks, and provide agents with the necessary resources to handle customer inquiries more efficiently, increasing their overall productivity.
    Teckinfo’s ID Cloud software offers integration capabilities with popular CRM systems, help desk software, and other business applications. This facilitates seamless flow of customer data and improves efficiency.
    Pricing for software differs depending on factors such as the number of agents, features included, and the customization required. You can request for a call back from us to get the best offers.
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