Interdialog’s real-time displays are supervisor’s most valuable tools for monitoring and maintaining optimum performance and productivity on the floor. The real-time displays include agents current status and statistics, dialer statistics, and list performance. With the agents' real-time display, a manager can quickly identify the agents' that have exceeded pre-set thresholds and quickly monitor, coach, or barge in on an agent to allow for immediate corrective action and feedback.

Wouldn't it be great to see that an Agent has been in After Call Work and barge in on the headset and ask them why they have been setting their so long! Once the Agent knows that they are easily detectable their performance will automatically improve.
 
   
 

Stracon uses InterDialog CCS for Indian Airlines Dial-a-Ticket.

Pizza Hut uses InterDailog CCS for home delivery systems at their call centers across India.

Trinet signs up for InterDialog CCS for their 120 seater call center in New Delhi.

Live Wire, New Delhi opts for InterDialog CCS for their Tata AIG process.

CareTel uses InterDialog CCS at all their Call Centers in India.

Pagepoint Uses InterDialog CCS in their calls centers across India.

Andromeda, Mumbai signs up for InterDialog CCS for Tata AIG process.

Zod Solutions, Hyderabad signs up for InterDialog CCS for Tata AIG process.

Deccan Services, Hyderabad signs up for InterDialog CCS for Tata AIG Process. Paramount BPO Mumbai signs up for InterDialog CCS for their Tata AIG process on 100 seats.

Maruti Suzuki dealers use ViaSMS at their service centers across India.

General Motors dealers in India use ViaSMS at their Service outlets.

Honda SEIL Ltd dealer in India use ViaSMS at their service outlets.

Hyundai Motors signs up for ViaSMS for their dealerships in India.

  

  Other Features include

  
  Chat - Send Text Messages to Any or All Agents.
Marquee - Broadcasting Scrolling Messages to Agent.
Log Out Agent.
Make Agent Ready.
Silent Monitoring - Listen in on Agents Call.
Barge In - Join In an Agents Call.
Intercept - Take a Call from Agent.
Record - Capture and Archive Call Audio (Included with InterDialog VL license).