- Advantages & Benefits
|Built on years of Service Management experience Galaxy Help Desk Software is an exceptionally user friendly & customizable help desk solution with an option for seamless integration with CTI, IVR, Automatic Out Bound Dialing, SMS, Email & Chat technologies. Teckinfo has customized it for industry specific solutions like Order Booking & Home Delivery, Telemarketing & Sales, Car Rentals, Collections, Patient Care & Pathology Services, etc. It can be customized for any Small, Medium & Large Enterprises. It is currently being & trusted by many companies across India, Mauritius & the Middle East. |
- Dashboard : Graphical display provides key metrics at a glance in a single view with flexibility
to customize it as per user requirements.
- Account Management : Create & manage customers, vendors, dealers, service providers & other business entities with respect to demographic data, contractual documentation & other business information.
- Contact Management : Create & manage contacts across accounts & define appropriate hierarchy to view & track information in the system. This helps to track & send notifications.
- Case Management : Create & manage categorized case tickets for analysis which helps in assignment, prioritization with regards to the customer inventory, contract & products.
- Document Management : Upload documents like product brochures, installation guides or any other such associated document to your accounts, cases, contacts etc.
- Task Management with Appointment & Reminders : Create & manage tasks for users to work on account / case / document or product. Inbuilt appointment functionality helps schedule these tasks based on user workload through the inbuilt calendar.
- Escalations : Ensure prompt responses by both assignees & customers.
- Customer Product Inventory Management : Create & mange customer product inventory for service management
- Operation Schedule & Time Zone Management : Adjust time calculations based on your operating schedule & server/user time zone discrepancies.
- Embedded Images & Skill Based : Use rich text options to embed image files, format, spell check text, as well as insert tables & hyperlinks with cases & emails
- User Definable Views : Customizable variety of output & sorting options to search, save & share issue criteria.
- Service Level Agreements : User definable option to set & monitor customer support levels.
- Email / SMS Notifications : Keep customers, assignees, case owners & other involved parties updated through email & SMS through inbuilt alert popup.
- Templates for Email : Create & manage templates to send out consistent pre-formatted emails with support for personalized email signature.
- Post it : An individual can post information / views. This may be viewed by other users & one may reply to the same.
- Chat : Give online interface to your portal for Chat to your customers. Also useful for internal user chat.
- Reports : Customizable variety of reports to analyze the business.
- Easy to install & ready to run within days
- Easily customizable for any Small, Medium or Large Enterprises
- Product fit for any industry segment / vertical
- Has an option for seamless integration with CTI, IVR, Automatic Out Bound Dialing, SMS, Email & Chat technologies.
- End-to-End incident Management.
- Proactive notifications for critical support issues
- Helps increase organizational /employee efficiency & reduce infrastructure & deployment costs resulting in Low Total Cost Ownership with quick Return on Investment.
- Improved Service Productivity
- Helps identify problem areas, & find solutions, streamline business processes, formulate plans & redefine business goals whereby spurring Business Growth