InterDialog is capable to generate customer centric reports. At present following reports are generated.

  • Agent Login Details.

  • Agent Activity Details.

  • Agent Call History.

  • Agent CallBacks.

  • Agent Performance Chart.

  • Agent Call Report (Summary).

  • Agent Call Report (Detailed).

  • Agent productivity Report.

  • Daily Traffic Report, total, category wise calls handled.

  • Hourly call details, outbound report, Agent.

  • Lead Performance.

  • Dialer Performance.

  • Track Sales, Closed, Verified, Confirmed Performance.
        IVR Activity, Abandonment Performance.

  • Abandonment.

  • Handle Time.

  • Average Speed to Answer.

  • MIS Report Weekly, Monthly Report Classification of calls, enquiry or complaints     category wise reports.

  • Historical Reports (By Date and Time).
  • Export Reports to Excel Format.

  • Customised Reports.
    		•   
       
     

    Stracon uses InterDialog CCS for Indian Airlines Dial-a-Ticket.

    Pizza Hut uses InterDailog CCS for home delivery systems at their call centers across India.

    Trinet signs up for InterDialog CCS for their 120 seater call center in New Delhi.

    Live Wire, New Delhi opts for InterDialog CCS for their Tata AIG process.

    CareTel uses InterDialog CCS at all their Call Centers in India.

    Pagepoint Uses InterDialog CCS in their calls centers across India.

    Andromeda, Mumbai signs up for InterDialog CCS for Tata AIG process.

    Zod Solutions, Hyderabad signs up for InterDialog CCS for Tata AIG process.

    Deccan Services, Hyderabad signs up for InterDialog CCS for Tata AIG Process. Paramount BPO Mumbai signs up for InterDialog CCS for their Tata AIG process on 100 seats.

    Maruti Suzuki dealers use ViaSMS at their service centers across India.

    General Motors dealers in India use ViaSMS at their Service outlets.

    Honda SEIL Ltd dealer in India use ViaSMS at their service outlets.

    Hyundai Motors signs up for ViaSMS for their dealerships in India.