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- Overview
- Features
- Advantages & Benefits
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IVREdge is a powerful High Volume Interactive Voice Response System with database integration, it can automate some or all of your customer interactions & help improve the service you provide to your customers & in turn reap the advantages. IVREdge is a robust and scalable Interactive Voice Response System, wherein from 4 port to 128 E1 per Server can be handled easily & efficiently. |
- Simple to use Graphical System Design Interface
- Multiple telephone line support both on Analog and Digital
- Advanced call screening and call switching options
- Can be integrated with any type of database
- Playback data retrieved from database
- Text to Speech
- Call Transfer to other extensions
- Full logging of callers' details and all the selections made during the call
- Multi-Language support
- Flow Selection on DNIS (Dialed Number Identification Service)
- Flow Selection on ANI (Automatic Number Identification)
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- IVR answers every call with options for multiple languages based on Dialed number.
- IVR provides user defined rule based routing e.g. IVR can automatically play customer defined options based on the data captured (CLI) or entered by the subscriber.
- IVR routes the call to the appropriate ACD group e.g. enquiries, new schemes, technical support, etc.
- IVR also captures customers dialing details and presents them to ACD or CTI directly to make routing of calls easier by identifying.
- The calls, i.e. by identifying the customers from DNIS,CLI, ANI or internal Calls
- IVR also provides multiple options to callers for self retrieval of information by fax (optional), like new schemes, details, technical help, etc.
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We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding...... 