Teckinfo Solutions Private Limited

(Taking Your Contact Center To New Heights Of Efficiency)

Self-service capabilities enabled by Interactive Voice Response (IVR) technology, allow customers to access information and conduct transactions virtually around the clock. InterDialog IVR automate some or all of your customer interactions to help improve the service you provide to your customers and in turn reap the advantages.

1. Extend hours of operation with the same staff.
2. Automate routine tasks allowing agents to concentrate on critical issues
3. Speed your customers access to information
4. Increase your call handling capacity, at a lower cost than hiring more staff
5. Manage large and unpredictable call volumes
6. Offer quick and easy access to information for all your customers, regardless of their     access to computer and internet technology
7. Delivery of pre-recorded message on answering machine, DTMF detection for follow-up     questions
8. Interact with third-party applications and databases to simplify many processes such     as information /data retrieval, data input, etc

	Benefits of InterDialog IVR
	IVR is responsible to answer each and every call and multilingual /multilevel option is provided to the caller on the dialed number (DNIS).
	IVR provides user defined rule based routing e.g. IVR can automatically play customer defined options based on the data captured (CLI) or entered by the subscriber.
	IVR routes the call to the appropriate ACD group e.g. enquiries, new schemes, technical support, etc.
	IVR also captures customers dialing details and presents them to ACD or CTI directly to make routing of calls easier by identifying the calls, i.e. by entifying the customers from DNIS, CLI, ANI or internal Calls.
	IVR also provides multiple options to callers for self retrieval of information by fax (optional), like new schemes, details, technical help, etc.
	Voice Messages : It is used for recording, storing and playing and distributing phone messages to agents and /or group. Voice Messages can be attached as e-mail messages and routed to agents.
	Voice Mail : Provides the customers the choice to leave their requests eg. Call back requests in times of long time queuing etc.
	Voice Mail requests are retrieved and played back at any time from agents voice mailboxes or via their desktops.
	System keeps a log of all voice messages senders, receivers date and time etc for reporting purpose.
	No. Of IVR ports can be equivalent to the incoming voice channels to provide non-blocking facility and is upgradeable to maximum number so desired.
	IVR provides customer data like Invoice No., Billed Amount, Trouble Ticket based on CLI identification by the callers.


	Stracon uses InterDialog CCS for Indian Airlines Dial-a-Ticket. Pizza Hut uses InterDailog CCS for home delivery systems at their call centers across India. Trinet signs up for InterDialog CCS for their 120 seater call center in New Delhi. Live Wire, New Delhi opts for InterDialog CCS for their Tata AIG process. CareTel uses InterDialog CCS at all their Call Centers in India. Pagepoint Uses InterDialog CCS in their calls centers across India. Andromeda, Mumbai signs up for InterDialog CCS for Tata AIG process. Zod Solutions, Hyderabad signs up for InterDialog CCS for Tata AIG process. Deccan Services, Hyderabad signs up for InterDialog CCS for Tata AIG Process. Paramount BPO Mumbai signs up for InterDialog CCS for their Tata AIG process on 100 seats. Maruti Suzuki dealers use ViaSMS at their service centers across India. General Motors dealers in India use ViaSMS at their Service outlets. Honda SEIL Ltd dealer in India use ViaSMS at their service outlets. Hyundai Motors signs up for ViaSMS for their dealerships in India.