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- Overview
- Features
- Advantages & Benefits
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Self-service capabilities enabled by Interactive Voice Response (IVR) technology, allow customers to access information and conduct transactions virtually around the clock. InterDialog Interactive Voice Response System automates some or all of your customer interactions to help improve the service you provide to your customers and in turn reap the advantages. |
- Easy to use GUI Interface
- Support for Multiple languages
- User defined rule based routing i.e. IVR can automatically play customer defined options based on the data captured (CLI) or entered by the subscriber
- Route the call to the appropriate ACD group e.g. enquiries, new schemes, technical support, etc. Customers dialing details and presents them to ACD or CTI directly to make routing of calls easier by identifying the calls, i.e. by identifying the customers from DNIS, CLI, ANI or internal Calls.
- Multiple options to callers for self retrieval of information.
- Number of IVR ports can be equivalent to the incoming voice channels to provide non-blocking facility and is upgradeable to maximum number so desired
- IVR provides customer data like Invoice No., Billed Amount, Trouble Ticket based on CLI identification by the callers
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- Extend hours of operation with the same staff
- Automate routine tasks allowing agents to concentrate on critical issues
- Speed your customers access to information
- Increase your call handling capacity, at a lower cost than hiring more staff
- Manage large and unpredictable call volumes
- Offer quick and easy access to information for all your customers, regardless of their access to computer and internet technology
- Delivery of pre-recorded message on answering machine, DTMF detection for follow-up questions
- Interact with third-party applications and databases to simplify many processes such as information /data retrieval, data input, etc.
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We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding...... 