- Advantages & Benefits
InterDialog Dialer is an automated, predictive, progressive, preview dialer that helps enhance customer interaction, improve productivity of agents & bring overall efficiency in the center. It automates routine tasks giving Contact Center managers dynamic, real-time control over operations. InterDialog Dialer used along with the comprehensive InterDialog CRM for Telemarketing & Outbound Sales, Collections & customer support give your center the edge over the others. |
- Dials multiple programs simultaneously
- Individual pacing control per campaign
- Answering machine detection sensitivity control
- Option to leave messages on answering machines automatically
- Dials multiple lists with priority
- Query builder for easy manipulation of leads
- Blend lists/queries by time zone
- Simultaneous operations of Progressive Dialing Auto Dialing
- InterDialog Predictive Dialer Call Progress Analysis Removes
- No Answers
- Answering Machines (can automatically leave messages)
- Busy Signals
- Fax Machines/Modems
- No Dial Tone
- Compliance with Do Not Call Regulation: InterDialog Predictive Dialer rejects DNC numbers
- Manifold increase in Agent productivity: The system predicts when agents will finish the current call, & the system will dial out another phone line while agents are still talking to customers. The phone call is passed to an agent instantly after a customer picks up the phone. The dialer filters disconnected phone numbers, or fax machines & passing only live calls
- Saving management time: The program maintains do not call lists, organizes data like sales, leads, call-backs etc. This can help agents to decide which times of day work best to call, finding the best lead etc.
- Unlimited Simultaneous Campaigns: You can run multiple campaigns on the same dialer. Assign agents to a campaign.
- Campaign wise dialing mode (Predictive/Progressive/Preview) Using InterDialog Dialer you can select the dialing mode that best suites the campaign.
- Power Lead Manager: InterDialog comes with a very power & feature rich lead manager.
- Investment Protection: InterDialog Dialers can work with any Telephony platform. Whether it is on IP Asterix PBX or any other TDM based PBX, we have a solution that can work with all.
- Real-time feedback: InterDialog Predictive Dialer’s Real-time view managers can monitor & maintain optimum performance & productivity by viewing statistics real-time. The real-time displays give information about inbound queues, current status & statistics, dialer statistics, & lead list performance. It helps to identify agents who have exceeded preset goals, monitor & train an agent for immediate corrective action & feedback.
- Return of Investment Most companies experience ROI within six to twelve months.