InterDialog Dialer is an automated, predictive /progressive dialer that enhances customer interaction. This, in turn, improves the marketing capabilities of a Contact Center. It automates routine tasks giving Contact Center managers dynamic, real-time control over operations including campaigns, individual calls, and agent desktops. This helps the manager effectively manage customer interactions and responses with far greater efficiency.

InterDialog Dialer is available in two Options
1. Predictive Dialer
2. Progressive Dialer

InterDialog Predictive Dialer
InterDialog Predictive Dialer improves outbound contact center productivity and predictive dialing is based on a sophisticated dialing calculation. Far superior to other methods, this pacing algorithm keeps a steady stream of calls flowing to your agents. The system simultaneously reduces dropped calls (those contacts occurring when there is no agent available to take them) and reduces idle time (unproductive time spent while agents are waiting for a call).

True predictive dialing is based on a system's ability to accurately predict both the answer rate of dialed calls and the availability of agents to handle the call attempts that are answered. The dialer uses multiple factors in each individual dialing decision, and frequently re-evaluates each decision prior to dialing. Some of the criteria used when evaluating each dialing decision include: contact ratio, average talk time, agents waiting for calls, agents in calls, after call work, recent history of attempts, number of connections, connected call duration, and the number of available agents. The calculation for each decision uses this real-time data and a user-defined multiplier (pacing ratio) to determine whether or not to initiate a new call. This process is continuous and exclusive for each campaign.

This offers a blended leads feature that allows the dialer to call multiple lists simultaneously, ensuring maximum penetration of each campaign.

With self-pacing, the dialer does not need constant supervision. The dialer determines when the next call should be placed, by utilizing real-time statistics. The ability to control time zones allows for greater control and increased performance.

Increase your agents dialog time from 16 minutes to 35-45 minutes per hour.
(This depends purely on the quality of lead list)

Predictive dialing features:

1. Dials multiple programs simultaneously.
2. Individual pacing control per campaign.
3. Answering machine detection sensitivity contro.l
4. Option to leave messages on answering machines automatically.
5. Dials multiple lists with priority.
6. Query builder for easy manipulation of leads.
7. Blend lists/queries by time zone.
8. Progressive Dialing & Auto Dialing can be done at the same time on the same system.

InterDialog Predictive Dialer Call Progress Analysis Removes:

1. No Answers.
2. Answering Machines (can automatically leave messages).
3. Busy Signals.
4. Fax Machines/Modems.
5. No Dial Tone.