Utilities such as electricity & water supply are indispensible part for our daily life. Consumer Electronic equipment’s like refrigerators, microwaves, washing machines etc. all rely on such utilities to work. Customers depend on utility companies to provide consistent & un-interrupted services to ensure that the customers’ are happy & satisfied. To improve the operational effectiveness & increased customer satisfaction utility companies today need to have in place a Call/Contact Center, unified communication channel for their customers to address their queries regarding connections; respond to their billing queries, registering their complaints, handling emergencies, send notifications & alerts to customers regarding bills & outstanding payments etc. Teckinfo has a solution for handling all such inbound queries /requests. Teckinfo's comprehensive Unified Communication Solution, InterDialog UCCS (Call/Contact Center Solutions for Utility Services) has been made to suit & address these requirements of the utility industry efficiently & effectively.
Key Capabilities & Benefits