Fund generation has been particularly a challenging task for the NGOs and they have to rely on a variety of sources, including individual donors, foundations, corporations, and government. At times NGOs are unable to connect effectively with their donor patrons for want of multi - communication channels to meet their fund generation targets. Teckinfo's award winning InterDialog UCCS (Call/Contact Center Solutions for NGO's), a Unified Communication System has been built to address the requirements of such NGO’s.
Key Capabilities & Benefits
- Easy to use
- Modular, Scalable & Reliable
- Personalized & effective interaction that gives a worthwhile experience to donors
- Comprehensive functionality & feature rich capabilities
- Rapid implementation enabling operation of multi-channel Contact Centers
- Fulfillment of inbound, outbound, blended & multimedia contact management requirements
- Maximize Productivity & Improve agent efficiency
- Leverage existing investments, lower TCO
- Minimize Operating Costs
- Increase profitability by optimizing efficiency of your people & systems.
- Enhance customer experience across every channel and touch point
- Inbound calls are routed in efficient and intelligent manner
- Optimal use of all staff resources resulting in increased efficiency and profitability
- Organizational growth through convenience, centralization, and patron / caller satisfaction.