Owing to the increasing number of 'delinquent' & 'no pay' customers, debt collection has become a critical issue for organizations be it a financial organization, a telecom company or any other business organization. Organizations need to ensure that debts owed to them are collected in time. In today’s prevailing competitive business & economic environment, automation of debt collection is critical to safeguard long-term financial stability and growth. Teckinfo’s award winning InterDialog UCCS (Call/Contact Center Solutions for Collections), a Unified Communication Solution helps organizations to increase their collection rates & improve business efficiency by automating the connection between them and debtors.
Key Capabilities & Benefits
- Easy to use
- Modular, Scalable & Reliable
- Personalized & effective interaction that gives a worthwhile experience to the customer
- Promotes Customer Retention & helps in future sale
- Provides quality service experience for all customers
- Comprehensive functionality & feature rich capabilities
- Rapid implementation enabling operation of Multi-channel approach to lead management campaigns.
- Fulfillment of inbound, outbound, blended & multimedia contact management requirements
- Maximize Productivity & Improve agent efficiency
- Increase profitability by optimizing efficiency of your people & systems.
- Enhance customer experience across every channel and touch point
- Inbound calls are routed in efficient and intelligent manner
- Great customer experience increases customer retention and opportunities to cross sell
- Optimal use of all staff resources resulting in increased efficiency and profitability
- Support for blended (inbound and outbound) communication channels, including SMS and email helps to maximize contact opportunities.
- Analysis of available information, including demographic data, customers' past records, delinquency levels, credit and risk scores allow managers to optimize campaign and segmentation strategies.
- Skill-based routing and queue management ensure that only earmarked agents attend to high value customers.
- Lowers organizations operating cost.