Banking & Finance
Financial institutions such as banks, credit card companies, brokerage firms, mortgage and leasing companies, in the wake of the information age and amidst the development of quickly emerging technology, are offering customers and employees services, which make their transactions more efficient, convenient and, therefore, more attractive.
Teckinfo’s Banking Solutions(Contact Center /Helpdesk solutions)provide an effective link between front and back office operations, making certain that data is available across the organization – in departments, call centers and branch offices – from any location and at any time – day or night.
Teckinfo’s Banking Solutions offers dedicated Banking Helpdesk Services, which increase the efficiency and convenience of your company, by providing constant live customer support availability 24*7-365 offering a variety of services. including: support for employees and customers, and complete start-to-finish automation of processes ranging from simple financial transactions to credit analysis and account processing. It may be used to provide information, online/Offline verifications, Lead management, Recovery, or conduct more complex transactions such as providing opening information etc.
By providing access to information 24 hours a days, 7 days a week apart from improving customer service, call centers also help to lower operating costs as consolidation of operations and Information Technology (IT) typically decreases labor costs.
Contact and call centers now provide banks with an opportunity to nurture customer relationships. Supported by integration and productivity tools, call centers have become proactive - rather than strictly reactive
Key Capabilities & Benefits