A wide product portfolio, competitive pricing, expectation of high fuel efficiencies, presence of diesel versions and modern designing are some of the factors on which the players have to compete in this industry. The competition is getting tougher for all the industry players. To remain in the race, companies are coming up with their latest models and at the same time introducing several automobile service stations to draw the loyalty of the customers & provide complete customer satisfaction. Major part of the income comes from servicing and spares. Hence to ensure customer loyalty, companies need to proactively remind their customers about the due service / insurance renewals of their vehicles and do post service follow-ups. Teckinfo’s award winning InterDialog Unified Contact Center Solution for Automobile Industry (Unified Communication Solution) is a comprehensive multi-channel customer interaction management solution especially tailored to suit & address these requirements of the automobile industry efficiently & effectively.
Key Capabilities & Benefits