Interdialog UCCS (Call Center Software)

InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers. Our highly efficient CTI and ACD make our call center software product extremely scalable, easily reaching upward of 1200 seats per setup (again a best in its class!!) while keeping the vital parameters well within limits. Options for high availability and redundancy make the product truly enterprise class. Multi - level self-service IVR with option for TTS, speech recognition, integration with database / 3rd party database, & Screen Pop up are some of the salient call center software features. For outbound we provide a very powerful lead management tool, predictive / progressive /power / preview dialing call center solutions. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage.

InterDialog Unified Agent gives a variety of ways the agent can address the interaction. Customers can interact by Video, Voice, Chat, email, SMS and Social Media with an agent, and all these interactions will be stored as history. So if the customer interacts again through any medium, he does not have to repeat what he had interacted earlier, its’ all there for the agent to refer to.

InterDialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk, thereby providing investment protection to enterprises that have already invested in expensive telephony equipment. This enables us to provide solutions on any telephony brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.

Interdialog UCCS Features

  • Highly Scalable, High Availability, Redundancy
  • Multi-level self-service IVR with Speech Recognition & TTS
  • Powerful Lead Management Tool
  • Predictive / Progressive / Power / Preview Dialing
  • Advance Dialing Logic
  • Unified Agent : Interaction by Voice, Video, Chat, email, SMS and Social Media
  • Supports Linux and Windows Desktop
  • Real Time Monitoring and Extensive Reporting Features
  • ACD & CTI (Computer Telephony Interface)
  • IVR(Interactive Voice Response System)
  • Lead Management Server
  • Voice Logger for standalone or Centralized repository & recorded files
  • Supervisor Console for real-time information
  • Reporting Server
  • Scripting Tools (CRM Manager)
  • API’s for integration with CRM software like Seibel, Microsoft CRM

Interdialog UCCS (Call Center Software) Key Benefits

  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the customer
  • Promotes Customer Retention & helps in future sale
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of multi-channel Contact Centers
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Leverage existing investments, lower TCO
  • Minimize Operating Costs

Get our path breaking case study "Increase Productivity & Optimize Manpower Utilization In Call Centers".

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Case Studies

User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems

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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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