InterDialog Supervisor is a live monitoring and reporting software. This software helps in monitoring real time status of the agents right from the supervisor’s desk. This product is compatible with any TAPI compliant PBX.
Extensive reporting capabilities provide you with a clear and concise view of your contact center’s performance.
Standard reports track key operational data, such as productivity and efficiency. Supervisors are able to quickly and easily generate and display customized reports. The reports enable your managers to make informed decisions on how to allocate resources to maximize results. These reports can be scheduled to run daily, weekly, monthly or at other user-defined time intervals.
The key components of InterDialog Supervisor are:-
- Agent Application- easy and single login for agents through desktop
- Supervisor / Team Leader Application (
ACD Monitor) –single and complete view of all the activities
- Administrator Application- this application takes care of operations and management
- The system provides for on-line view for
- Service Levels
- Agents Login
- Calls in Queue
- Abandoned Calls
- Average Answer Time
- Average Talk Time
- Average Abandoned Time
- Trunk Utilization and Agents Utilization
- The product is a Client – Server Application
- Deliver real and measurable business values
- Maximize productivity
- Improve Planning
- Improve Return on Investment