CTI

CTI (computer-telephony integration), or sometimes simply "computer telephony," is the use of computers to manage telephone calls.

Computer Telephony Integration (CTI) integrates the telecom system, the IT Infrastructure, and software applications with customer data. CTI applications help to authenticate callers, provide IVR( interactive voice response) to callers, match the caller's details with the existing database and to process the call (i.e. forward it to the appropriate person), to collect & display pending calls or messages, and outbound calling for telemarketing etc

InterDialog CTI, a component of InterDialog Unified Contact Center Solution, is an enterprise-level CTI engine that can deliver some exciting new possibilities to your contact center. It functions as a single point of contact between customer access channels (IP PBX, IVR, Dialer) and business applications. InterDialog CTI helps you to tap the power of customer database extensively.

To know more about CTI product capabilities,

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605518 or send form below

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User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems
    Sulekha.com


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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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